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Press room
Fluidra offers you the historical archive of press releases. A space for meeting and communication between the company and media professionals, where together we share data and information of interest about Fluidra’s activities around the world.
Filter to discover our press room.
Section purpose
This section is intended to provide timely updates and essential information regarding the ongoing incident. Here you will find the latest developments, recommendations, answers to common questions, and key contact details to ensure clear and effective communication throughout the resolution process. If you have questions or need assistance, please contact security@fluidra.com.
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Fluidra is currently experiencing a temporary disruption to certain IT systems [, which is affecting some operations and online services]. We have temporarily taken the affected systems offline while we investigate the situation.
This is a high priority, and we are working [with external cybersecurity experts] to address the situation [and restore operations / bring the affected systems back online] safely and securely. We will provide updates as we have more to share.”
Avoid clicking on unfamiliar links or opening unexpected attachments. Verify any unusual requests for sensitive information directly with the sender through official channels.
Do not share your passwords. Use strong, unique passwords for your accounts, and enable multi-factor authentication (MFA) wherever it is supported.
Only share sensitive data through secure, official channels. Avoid discussing confidential matters on unsecured devices or platforms.
Stay vigilant for unauthorized activity on your accounts or systems. If you notice anything suspicious, report it to our dedicated support team immediately.
Follow updates and instructions provided by Fluidra through this page or other official communication channels. Avoid acting on unverified information or rumors.
Questions and answers
In order to help you we have made a selection of the questions we think you may have.
What happened?
I am not able to complete my request through the online system. How can I complete this?
When will you be fully operational?
Was any of my information affected?
What can I do to protect myself?
When will you know more information?
When will you be fully operational?
Is this a cyber attack? Is it ransomware?
Is your network currently secure?
Is law enforcement aware of the incident?
Who/What is responsible for the incident?
Are you having any problem? Contact us
If you want to contact us, you can do it directly through this email: security@fluidra.com