Press room

Fluidra offers you the historical archive of press releases. A space for meeting and communication between the company and media professionals, where together we share data and information of interest about Fluidra’s activities around the world.

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Section purpose

This section is intended to provide timely updates and essential information regarding the ongoing incident. Here you will find the latest developments, recommendations, answers to common questions, and key contact details to ensure clear and effective communication throughout the resolution process. If you have questions or need assistance, please contact security@fluidra.com.

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Active 26 Mar 2025 Last update: 1 Apr 2025 00:07

Latest Communications

Fluidra is currently experiencing a temporary disruption to certain IT systems [, which is affecting some operations and online services]. We have temporarily taken the affected systems offline while we investigate the situation.
This is a high priority, and we are working [with external cybersecurity experts] to address the situation [and restore operations / bring the affected systems back online] safely and securely. We will provide updates as we have more to share.”

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Beware of Suspicious Communications

Protect Your Passwords

Safeguard Your Information

Monitor for Unusual Activity

Rely on Official Updates

Avoid clicking on unfamiliar links or opening unexpected attachments. Verify any unusual requests for sensitive information directly with the sender through official channels.

Do not share your passwords. Use strong, unique passwords for your accounts, and enable multi-factor authentication (MFA) wherever it is supported.

Only share sensitive data through secure, official channels. Avoid discussing confidential matters on unsecured devices or platforms.

Stay vigilant for unauthorized activity on your accounts or systems. If you notice anything suspicious, report it to our dedicated support team immediately.

Follow updates and instructions provided by Fluidra through this page or other official communication channels. Avoid acting on unverified information or rumors.

Questions and answers

In order to help you we have made a selection of the questions we think you may have.

What happened?

I am not able to complete my request through the online system. How can I complete this?

When will you be fully operational?

Was any of my information affected?

What can I do to protect myself?

When will you know more information?

When will you be fully operational?

Is this a cyber attack? Is it ransomware?

Is your network currently secure?

Is law enforcement aware of the incident?

Who/What is responsible for the incident?

What happened?

Fluidra is currently experiencing a temporary disruption to certain IT systems, which is affecting some operations and online services. This outage is our top priority and we are working around the clock to restore the affected systems and resume operations. We appreciate your patience during this time and will provide additional information as we have more to share. If you have questions or need assistance, please contact [XXX].

I am not able to complete my request through the online system. How can I complete this?

Fluidra is currently experiencing a temporary disruption to certain IT systems, which is affecting some government operations and online services. While our systems are being restored, at this time we can process requests for customers by calling [XXX].

When will you be fully operational?

This outage is our top priority and we are working around the clock to restore the affected systems and resume operations.

Was any of my information affected?

We want to assure you that protecting the privacy and security of information held by Fluidra is a key priority. As part of our investigation, we will be looking at whether any data was exposed in the incident. If we determine information has been exposed, we will notify any affected parties, as appropriate. Our review of this incident is ongoing, and we don’t want to speculate or share unverified information.

What can I do to protect myself?

We encourage customers to remain vigilant and follow proper cyber hygiene. It is also a good practice to monitor accounts for any unusual activity.

When will you know more information?

We are currently reviewing this system disruption and working to restore the affected systems and resume operations. We will provide additional information as we have more to share. If you have questions or need assistance, please contact [XXX].

When will you be fully operational?

We are working around the clock to restore our systems in the most efficient and safe manner. Currently, we are not able to provide a timeline for full restoration.

Is this a cyber attack? Is it ransomware?

We are currently reviewing this system disruption and working to restore the affected systems and resume operations. We will provide additional information as we have more to share.

Is your network currently secure?

This incident is our top priority and we are working around the clock to restore systems and resume operations. We are also taking steps to implement additional security measures to protect our systems.

Is law enforcement aware of the incident?

Yes, law enforcement is aware of the incident and we are cooperating with them.

Who/What is responsible for the incident?

Our investigation is ongoing, and we don’t want to speculate or share unverified information.

Are you having any problem? Contact us

If you want to contact us, you can do it directly through this email: security@fluidra.com

Fluidra is a multinational group and has
subsidiaries in many countries

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